Solving a Problem

Emma: Hi, Mike. Do you have a minute?

Mike: Hi, Emma. Yes, what's wrong?

Emma: I have a problem with the new software. Can you help me?

Mike: Of course. What is the problem?

Emma: I can't open the client database. I see an error every time.

Mike: Um, that's strange. Let me look.

Emma: Here, please sit down.

Mike: Thanks. I think I know the problem. Maybe your password is too old and you need a new one.

Emma: Oh, I didn't think of that. How can I change it?

Mike: Go to the settings and click Reset Password. Then follow the steps.

Emma: Okay, I'll try that. Thanks, Mike.

Mike: No problem. Tell me if you need more help.

Emma: I will. Thank you so much.

Mike: Happy to help. See you later.

Emma: See you.