A Conversation About Making a Complaint

Anna: Tom, can I ask you something?

Tom: Of course, Anna. What's wrong?

Anna: I had a problem at the hotel yesterday. Do you know how to make a complaint?

Tom: Yes, I do. What was the problem?

Anna: The room was very noisy and I couldn't sleep. What should I do?

Tom: You should talk to the hotel staff. They can help you. Did you tell them about the noise?

Anna: No, I didn't. I was too tired. Do you think they will give me a better room?

Tom: Yes, I think they will give you a better room if they have one. Do you want me to come with you?

Anna: Yes, please. I'm a little nervous.

Tom: Don't worry, Anna. It's not difficult. Just tell them the problem and ask for a new room.

Anna: Okay, I will try. Thank you, Tom.

Tom: Good luck. Tell me how it goes.

Anna: I will. Thanks again.