A Conversation About Making a Complaint

4.5

Anna: Hi, Tom! How are you?

Tom: Hi, Anna! I'm good, thanks. How about you?

Anna: I'm fine too. I had a problem at the hotel yesterday. Do you know how to make a complaint?

Tom: Yes, I do. What was the problem?

Anna: The room was very noisy, and I couldn't sleep. What should I do?

Tom: You should talk to the hotel staff. They can help you. Did you tell them about the noise?

Anna: No, I didn't. I was too tired. Do you think they will give me a better room?

Tom: Yes, they should give you a better room if they have one. Do you want me to come with you?

Anna: Yes, please. I'm a little nervous. Thanks, Tom!

Tom: You're welcome, Anna. Let's go to the reception together. See you later!

Anna: See you, Tom!