A Conversation About Returning a Product

4.4

Anna: Hi, Tom! How are you?

Tom: Hi, Anna! I'm good, thanks. How about you?

Anna: I'm fine too. I need to return a product to the store. Do you know how to do it?

Tom: Yes, I've returned products before. Do you have the receipt?

Anna: Yes, I have the receipt. What else do I need?

Tom: You need the product and the original packaging. Do you have the packaging?

Anna: Yes, I have the packaging. Why is the packaging important?

Tom: The store needs the packaging to resell the product. Do you know the return policy?

Anna: No, I don't. What is a return policy?

Tom: It's the store's rules for returning products. Some stores give you 30 days to return a product. What is wrong with the product?

Anna: It doesn't work. I tried to use it, but it's broken. Do you think the store will give me a refund?

Tom: Yes, if you have the receipt and the product is in good condition, they should give you a refund. Do you want me to come with you?

Anna: Yes, please. I'm a little nervous. Thanks, Tom!

Tom: You're welcome, Anna. Let's go to the store together. See you later!

Anna: See you, Tom!