Solving a Problem

4.6

Emma: Hi, Mike! Do you have a moment?

Mike: Hi, Emma! Yes, what’s the matter?

Emma: I’m having trouble with the new software. Can you help me?

Mike: Of course. What seems to be the problem?

Emma: I can’t access the client database. It keeps showing an error.

Mike: Hmm, that’s strange. Let me take a look.

Emma: Here, take my seat.

Mike: Thanks. I think I know what’s wrong. Your password might have expired.

Emma: Oh, I didn’t think of that. How can I reset it?

Mike: Go to the settings and click on “Reset Password.” Follow the instructions.

Emma: Okay, I’ll try that. Thanks, Mike!

Mike: No problem. Let me know if you need more help.

Emma: I will. You’re a lifesaver!

Mike: Happy to help. See you later!

Emma: See you!